Wholesale flowers for florists

We're Laura and Martin and, on our flower farm in Lancaster, we grow beautiful cut flowers organically. Our flowers are eco-friendly and special; we offer many delicate and scented varieties that standard wholesalers can't, meaning that you can offer your customers something unique and truly fresh-from-the-field. Customers are choosing eco-friendly products regularly and our flowers fit that perfectly.  

Email us at hello@horseshoefarmflowers.co.uk to set up a trade account with us. 

Click here to learn more about why tulips naturally bend towards the light to help educate your customers. 

Click here to access the wholesale members' area. You will need to have subscribed to the wholesale weekly availability list and also created an account in order to have access to the wholesale members' area. Please email us at hello@horseshoefarmflowers.co.uk for any help with this.

Flower and packaging availability

100% per cent of flowers sold by Horseshoe Farm Flowers to you are grown by us in Lancaster. They are all grown organically. Our flowers are grown seasonally and therefore the weather dictates when the plants/flowers are ready to be cropped. This means that we cannot guarantee that a certain flower will be available for you at a specific time of year, especially not when planning for future years. Having said that, we do keep extensive records about our crops and can advise you when specific flowers are most likely to be available throughout the year. We can provide you with beautiful flowers in your event’s colour scheme throughout the year. 

Nationwide deliveries

For nationwide deliveries, we use Hermes. Hermes have updates on their website regarding their policy with any unexpected service interruptions. Please use the online tracking and mobile app provided to track your parcel. We will endeavour to inform you of any delays as soon as possible. Hermes have a policy that if your delivery is not able to be delivered on the day requested for any reason it will roll-over to the next day’s delivery route. You can also request a diversion, where you nominate a neighbour/other location as the new delivery point, via the website or app. 

Please understand that couriers are out of our control and if you have an issue with delivery it is best to contact the courier directly via their website or app. We will, of course, try to assist with any courier-related issues. 

Refunds for transit damage or loss are discretionary. If our perishable products are lost or damaged in transit they are not refunded by couriers to us. We can assure you we make every effort to package our items effectively to reduce any damage in transit. We have used Hermes many times and have not had any delivery problems or damage so far; however, we appreciate all feedback and would welcome any suggestions about delivery that you may have. 

Covid-19 - orders placed in advance

If you’ve placed an order with us in advance that requires a change due to an area being in lockdown, self-isolation, or another related reason, please email us at hello@horseshoefarmflowers.co.ukwith your message and we’ll do our best to resolve the issue where possible. We will try to keep you informed ahead of any delays that may impact your delivery.

Delivery policy

1. Certain flowers are not suitable for postal delivery and should be bought on a collection-only basis. We will advise you of which flowers these are in our weekly wholesale availability list. If in doubt, please email us at hello@horseshoefarmflowers.co.uk 

2. We deliver using the Hermes next-day delivery service

3. In the event of a delay by a courier, we are unable to offer a refund or to resend your delivery

4. We are unable to provide proof of delivery notifications for orders as this is not a signed-for service; online tracking is available via the Hermes website and app

5. We cannot guarantee that delivery instructions will be followed

6. Timed deliveries are not available

7. Delivery in the UK to mainland addresses is the next day as standard. Delivery to Ireland and Northern Ireland is not currently available. Delivery time is subject to change

8. Although our team will always try our best to ensure punctual delivery for our customers, Horseshoe Farm Flowers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of our control

9. In the event of a non-delivery (flowers not having arrived 3 days after their intended delivery date), please contact us at hello@horseshoefarmflowers.co.ukto discuss options

10. Refunds will only be considered for damaged products and are at the absolute discretion of Horseshoe Farm Flowers. Refunds will only apply to the flowers that have been damaged, not all the flowers in the order. If any of your flowers have been damaged in transit, please take a photo of the damage immediately and email it to us at hello@horseshoefarmflowers.co.ukwithin 24 hours of the scheduled delivery date of the parcel

11. Horseshoe Farm Flowers only delivers within the United Kingdom, except Ireland and Northern Ireland 

12. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification if necessary

13. If you change address, you must update your address details via email to hello@horseshoefarmflowers.co.uk. Please ensure this is done by 9am 4 days before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. You may also be able to set up a ‘diversion’ delivery address using the Hermes app. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries, so please update your address with us as early as possible

Please contact us at hello@horseshoefarmflowers.co.uk if you have any questions or suggestions about our delivery service and policy.